"Happy User, Happy IT" Webinar Series
On-Demand Webinar
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"Happy User, Happy IT" was a three-part webinar series hosted by Shane O'Neill. The series was a dynamic three-part webinar series that delved into the pivotal realm of delivering a positive Employee Experience and its profound impact on both end-users and IT departments.
In an era where the digital landscape shapes our daily work routines, understanding the significance of employee experience has become paramount. Our webinars discussed 3 different aspects to improving Dex within an organisations by monitoring and issue resolution, infrastructure strategy and the use of AI.
The webinar "DEX. Why You Should Care..." will give viewers an clear understanding to why DEX has become so important for organisations and what poor DEX could lead to.
Shane O'Neill was joined by Simon Townsend Field CTO from ControlUp. Together they delve into the intricacies of how an IT department can measure their DEX, how they can improve it, and what value a positive DEX score can bring to your organisation.
In "The Foundation to Improve Your DEX" webinar, Shane was joined by Kees Baggerman from Nutanix and Kirillos Akram for Microsoft.
They discussed significance of a resilient and forward-thinking infrastructure is essential for an effective and efficient end-user computing solution that will enhance your DEX.
AI is everywhere, so in the final webinar of the series, we looked at how AI can improve DEX by making employees work a positive experience.
AI Expert, Guido Marchetti from MicroWarehouse joined Shane and showcased how AI tools like Copilot can really improve employees experience and Guido will showcase some of the daily use cases Copilot can support employees.